Refund Policy

Donor Crew has a refund policy for user of www.donorcrew.com as stated below-

1. Donor or Pledger who did donation or pledge shall have to make refund claim, if he/she wish to, in unforeseen circumstances of un-authorized use of his account or credit card or debit card or any mode of financial transaction with in two days including date of transaction, by writing transaction details to our HOTLIST email id refundclaim@donorcrew.com

2. In case of unauthorized use or fraud of your financial credential Donor Crew shall not be responsible in any manner or a party in any court, except providing the details of user in a limited manner, which is available with Donor Crew.


3. In case of change of your mind to Donate or Pledge to donate, you may cancel your contribution within two days including date of transaction, any request made after stipulated time shall not be entertained in any manner. To claim your cancellation of contribution or refund write to our HOTLIST mail id refundclaim@donorcrew.com by giving all the related transaction information.

4. Donor Crew reserve the rights to ask about your identity and any other related information asked by the banks or any legal body that come under the refund claim processing, It shall be mandatory to claimant to provide details required in refund claim.


5. All refunds shall be refunded to the mode of transaction used in transaction.

6. Donor Crew shall not provide any refund in cash or the different mode of transactions which is not used in the said transaction in any manner.

7. The time frame of refund shall be to 7 to 50 days depending on various stakeholder involved in clearance like banks, payment gateway, aggregator and NGO